Terms and Conditions

Effective Date: 06-06-2026 (DD-MM-YYYY)

Welcome to Kanberra Travel. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website or booking any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.

1. About Kanberra Travel

Kanberra Travel

Address:
17-3-766, Nawab Bahadur Shah Road,
Yakutpura,
Hyderabad – 500023,
Telangana, India

Phone:
+91 97000 00928

Office:
040 – 4574 8541

WhatsApp:
+91 97031 57869

Email:
info@kanberratravel.com

2. Services

Kanberra Travel provides travel-related services including, but not limited to:

Hajj and Umrah Packages
International and Domestic Tour Packages
Flight Reservations
Hotel Bookings
Visa Assistance
Passport Assistance
Travel Insurance
Airport Transfers
Foreign Exchange Guidance
Customized Travel Planning

All services are subject to availability and applicable laws, airline regulations, embassy requirements, and supplier terms.

3. Booking Policy

All bookings are subject to confirmation and availability.
A booking is confirmed only after receiving the required payment and issuing a written confirmation from Kanberra Travel.
Customers are responsible for providing accurate personal and travel information.
Any errors in names, passport details, or travel dates provided by the customer may result in additional charges.

4. Pricing and Payments

Prices displayed are subject to change without prior notice due to airline fare revisions, exchange rate fluctuations, taxes, or supplier charges.
Full or partial payment may be required at the time of booking depending on the service.
All payments must be made using approved payment methods.
Outstanding balances must be paid before the travel or service commencement date.

5. Visa Services

Kanberra Travel provides visa assistance only.

Visa approval is solely at the discretion of the respective embassy or immigration authority.
We cannot guarantee visa approval or processing timelines.
Visa fees paid to embassies or government authorities are generally non-refundable.
Customers must submit genuine and complete documentation.

6. Hajj and Umrah Packages

Pilgrimage packages are subject to approvals, quotas, airline schedules, hotel availability, and regulations issued by the relevant authorities.
Package itineraries may change due to operational, governmental, or religious authority requirements.
Pilgrims are responsible for complying with all health, vaccination, passport, and visa requirements.

7. Travel Documents

Customers are responsible for ensuring they possess:

Valid Passport
Required Visas
Travel Insurance (where applicable)
Vaccination Certificates
Government-issued Identification
Any documents required by airlines or immigration authorities

Kanberra Travel is not responsible for denied boarding or entry due to incomplete or invalid documentation.

8. Cancellations and Refunds

Cancellation requests must be submitted in writing.

Refunds are subject to:

Airline policies
Hotel policies
Embassy and visa authority rules
Tour operator terms
Package-specific cancellation conditions

Administrative or processing fees may apply.

Some bookings, promotional fares, visas, and special packages may be non-refundable.

Refund processing times depend on the respective service providers.

9. Changes to Bookings

Changes requested after confirmation are subject to:

Availability
Supplier approval
Applicable change fees
Fare differences
Additional service charges

Not all bookings can be modified.

10. Customer Responsibilities

Customers agree to:

Provide accurate information.
Follow immigration and customs regulations.
Comply with airline and hotel policies.
Respect local laws and customs at destinations.
Arrive at airports and meeting points on time.
Maintain appropriate travel documents throughout the journey.

11. Limitation of Liability

Kanberra Travel acts as an intermediary between customers and third-party service providers such as airlines, hotels, transport companies, embassies, and tour operators.

We shall not be liable for losses or delays arising from:

Flight delays or cancellations
Natural disasters
Weather conditions
Government restrictions
Political unrest
Epidemics or pandemics
Visa refusals
Airline schedule changes
Hotel overbookings
Lost baggage
Acts or omissions of third-party providers
Force majeure events beyond our reasonable control

Our liability, where permitted by law, is limited to the amount paid directly to Kanberra Travel for the affected service.

12. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering:

Medical emergencies
Trip cancellation
Trip interruption
Personal accident
Baggage loss or delay
Emergency evacuation

Travel insurance is the responsibility of the customer unless specifically included in the selected package.

13. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, designs, and other materials, is the property of Kanberra Travel or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

14. Website Usage

Users agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Misrepresent personal information.
Interfere with website functionality.
Violate applicable laws or regulations.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Third-Party Services

Our website may include links to third-party websites or services. Kanberra Travel is not responsible for the content, policies, availability, or practices of external websites or service providers.

17. Force Majeure

Kanberra Travel shall not be liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, strikes, civil unrest, epidemics, government actions, or transportation disruptions.

18. Changes to These Terms

Kanberra Travel reserves the right to update or modify these Terms and Conditions at any time. Updated versions will be published on this page with the revised effective date. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

19. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.

20. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Kanberra Travel

Address:
17-3-766, Nawab Bahadur Shah Road,
Yakutpura,
Hyderabad – 500023,
Telangana, India

Phone: +91 97000 00928

Office: 040 – 4574 8541

WhatsApp: +91 97031 57869

Email: info@kanberratravel.com

Last Updated: 06-06-2026 (DD-MM-YYYY)

By accessing or using the Kanberra Travel website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.